DOKU - Payment Gateway Integration Plugin

DOKU is a leading Indonesian payment gateway that enables seamless and secure online transactions. It supports a wide range of payment methods, including credit cards, bank transfers, and local e-wallets, making it a versatile solution for businesses targeting the Indonesian market. Known for its robust fraud prevention and user-friendly interface, DOKU is trusted by thousands of merchants across various industries. It is particularly suitable for businesses looking to expand in Southeast Asia with a reliable and localized payment infrastructure.

DOKU – Indonesia’s Trusted Payment Gateway

Description and Features

DOKU is a powerful and flexible payment gateway designed to meet the needs of businesses operating in Indonesia. It offers a comprehensive suite of tools and services that simplify payment processing while ensuring high levels of security and compliance.

• Supports one-time payments only, ideal for product-based and service-based transactions.
• Seamless integration with Osclass Pay Plugin (v4.1 or higher) for classifieds websites.
• Real-time payment confirmation, reducing delays and improving customer experience.
• Advanced fraud detection and prevention systems to protect both merchants and customers.
• Dispute resolution support, helping businesses manage chargebacks and customer claims.
• User-friendly dashboard for monitoring transactions, generating reports, and managing settings.
• Customizable payment interface to match your brand’s look and feel.
• Multi-channel payment support, including online, mobile, and in-store payments.
• High availability and uptime, ensuring your business can accept payments 24/7.
• PCI-DSS compliant, ensuring secure handling of cardholder data.
• Localized support and documentation in Bahasa Indonesia and English.
• Suitable for all business sizes – from startups to large enterprises.
• Dedicated merchant support for onboarding and technical assistance.
• Recurring billing not supported, ensuring simplicity and clarity in payment flows.
• Supports digital goods, physical products, and service-based transactions.

Supported Payment Methods

DOKU supports a wide variety of payment methods, making it easy for customers to pay using their preferred channel:

• Credit and Debit Cards: Visa, Mastercard, JCB
• Bank Transfers: BCA, Mandiri, BNI, BRI, Permata, CIMB Niaga, and others
• E-Wallets: DOKU Wallet, OVO, ShopeePay, LinkAja, Dana
• Retail Outlets: Alfamart, Indomaret
• QRIS: Unified QR code system for all Indonesian banks and wallets
• Virtual Accounts: Bank-specific virtual accounts for automated reconciliation

Pricing and Fees

DOKU applies transaction-based fees that vary depending on the payment method:

• Credit/Debit Cards: Typically around 2.9% + IDR 2,000 per transaction
• Bank Transfers and Virtual Accounts: Flat fee or percentage-based, depending on volume
• E-Wallets and QRIS: Competitive rates, often lower than card payments

Exact pricing may vary based on business type and volume. Contact DOKU for a tailored quote.

Currencies

DOKU primarily supports transactions in Indonesian Rupiah (IDR). Multi-currency support is limited and typically requires custom arrangements.

• IDR – Indonesian Rupiah

Note: Verify currency compatibility for international transactions on the official DOKU website.

Regions and Countries

DOKU is focused on the Indonesian market but can be used by international merchants targeting Indonesian customers.

• Asia: Indonesia (primary market)
• Worldwide: Available for international merchants with Indonesian customer base
• Southeast Asia: Suitable for regional businesses expanding into Indonesia

Note: For use outside Indonesia, verify compatibility and onboarding requirements with DOKU support.

High Risk Payments and Adults Content

DOKU does not support adult content or high-risk industries such as gambling, pornography, or CBD-related products. Businesses in these categories should consider alternative gateways. DOKU is best suited for low to medium-risk industries such as retail, digital services, education, and travel.

References

• Homepage: https://www.doku.com/
• Dashboard (Production & Sandbox): https://my.doku.com/
• Documentation: https://docs.doku.com/

DOKU is a reliable and secure payment gateway tailored for the Indonesian market. Its wide range of supported payment methods, strong fraud protection, and seamless integration with Osclass Pay Plugin make it an excellent choice for businesses of all sizes. Whether you're a local startup or an international merchant targeting Indonesia, DOKU provides the tools and support needed to grow your business confidently.